FUNDAMENTAL STANDARDS


Person-Centered Care

We will provide a care or treatment that is tailored to you and meets your needs and preferences

Safety

We will provide a clean and safe environment, safe treatment and reliable advice

Premises And Equipment

All our equipment is daily cleaned after each patient and calibrated annually by an external qualified engineer. You should expect a clean environment during your visit to Doctors 4 You


Complaints

You can easily complain about your care and treatment. Please ask the reception for our complaint procedure or complaint form. We can assure you that all complaints will be investigated and take action if problems are identified

Dignity And Respect

Our staff will treat you with dignity and respect at all times in our clinics


Consent

We will ask you or anybody legally acting on your behalf to give us your consent before any care or treatment is given to you

Duty Of Candour

We promise that we will be open and transparent with you about your care and treatment. Should something go wrong, we tell you what has happened and provide support and apologise


Well Vetted Medical Team

All our doctors/staff have gone through strong recruitment procedures. We have checked their criminal records, work history, qualifications, experiences, competent and registrations to carry out regulated activities. Our team receives regular support, yearly training and supervision they need to do their job

Dear Patients

This policy is to verify patient’s identity and our receptionists will ask patients to provide an ID when registering with our clinic.

Doctors 4 You will keep all Patient details, information and any photographs of the Patient confidential in accordance with the Data Protection Act 2018 and GDPR regulation.


The purpose of this policy is:

• To obtain the identity of patients who use the service and to keep such information as a record for clinical governance purposes

• To record full and up-to-date contact details for patients who use the service.

• To make sure that the age of the patient in front of the clinician is accurate and that the correct person is being addressed by the clinician.

• To avoid any medical errors and patient harm.

• To meet the legal requirements of the regulated activities such as The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and Data Protection Act 2018.

Thank you for your kind cooperation

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Clinic “Doctors 4 You” is the first Bulgarian clinic to open in London.We are an independent Healthcare provider regulated and inspected by the Care Quality Commission. Our team offers high quality medical services with guaranteed professionalism and modern equipment.

Care Quality Comission

Doctors 4 You

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